Account and data deletion

Open AYLUVI and go to You → Delete account. Confirm with your password and by typing DELETE. The deletion is carried out immediately and you are signed out on the device afterwards.

In rare cases the removal of a record held by our subscription provider can remain pending for a short time after your AYLUVI account and data have already been deleted. The app tells you when that is the case.

If you cannot use the in-app option, send an email to helloayluvi@hotmail.com with the subject AYLUVI account deletion request.

Please send the request from the email address connected to your AYLUVI account. If you write from a different address, we may not be able to match the request to an account.

Email an account deletion request

In-app deletion requires your current password, so no further verification is needed. For a request sent by email we may ask you to confirm your identity or the ownership of the email address before a deletion is carried out.

Email requests are handled within a reasonable period after they have been received and verified. We will confirm by email once the deletion has been completed.

A deletion covers the AYLUVI account and the data stored with it, in particular:

• your AYLUVI authentication account and email address
• your profile and plan record
• Manifest personalization answers
• Moments content and generated text options
• Manifest content and generated text
• Ritual content and generated text
• library, saved and shared state for those items
• usage counters linked to your account
• first-party interaction events linked to your account
• subscription entitlement records stored by AYLUVI
• the customer record held for your account by our subscription provider RevenueCat

Photos are not persistently stored in AYLUVI's database or file storage according to the current implementation, so there are no stored photo files to remove.

Locally stored values on the device — sign-in tokens, onboarding state, the streak counter and the device session identifier — are cleared or regenerated once the deletion is confirmed.

• Purchase and transaction records held independently by Google, Apple or RevenueCat. Those providers keep such records under their own legal and contractual obligations, and AYLUVI cannot delete them.
• Records AYLUVI is required to retain, for example for accounting or legal purposes.
• Images or texts you have already exported, saved to your device or shared to other platforms. Those copies are outside AYLUVI and cannot be recalled.
• Backups and provider-side technical logs, which are removed in line with the relevant provider's ordinary cycles.

Deleting your AYLUVI account does not cancel a Google Play or Apple subscription and does not stop future store charges. A store subscription continues to renew until you cancel it yourself in the subscription settings of the relevant store.

Please cancel any active subscription before requesting account deletion.

Details about what data AYLUVI processes and why are set out in the privacy policy. Provider details are on the imprint page.